The Ivy clinics app, your personal digital treatment assistant
Get step-by-step guidance before, during and after your treatment at Ivy clinics. With your personal digital treatment assistant, you’ll always have the right information at the right time!
To support the care of our clients, to make your experience with us as pleasant as possible, we are introducing the Ivy clinics app. A personal digital treatment assistant for you as a client of Ivy clinics. Now you don’t have to remember anything yourself, as we guide you through the treatment you are undergoing on a daily basis! From the consultation, to the preparation for your treatment or surgery, to the period after your surgery; everything is tracked for you. The Ivy clinics app informs, guides and supports you throughout the entire process.
Always up to date
After the date of your consultation and (later) the date of your surgery or treatment are set, you can add them to the app. From then on, the Ivy clinics app reminds you of relevant action items at the times when it is important to you. For example, the app informs you on how to prepare for surgery or treatment, which medications you should or should not take beforehand, from when you can no longer drink alcohol or what you should get in your house to be well prepared for the first days after your surgery.
After surgery, the app provides you with tips to make sure you recover optimally.
Download the Ivy clinics app now
The Ivy clinics app is available for both IOS and Android users.
Click here to download the app for IOS: App store (Apple)
Click here to download the app for Android: Google Playstore
Right now, our app only guides you through upper or lower eyelid surgery. In the near future this will be expanded further and further so that eventually you can find all treatments in the app. Very handy, especially for treatments that have recovery time. This way you always have a specialist at hand!
Did you download the app?
When you have downloaded the Ivy clinics app and open it for the first time, click on “create account.” You will then be asked for a care code. Then use our care code: “IVYCLINICS” to log in. When you have entered your phone number you will receive a personal code from us. With this code you will get direct access to the app.
FAQ
How can I download the Ivy clinics app?
Is your intake interview or surgery scheduled soon? If so, you can already use the app! Click on the links above or search the App Store or Google Playstore for Ivy clinics app.
Download the “Ivy clinics” app on your smartphone or tablet:
Next, you can create your own account using the care code “IVYCLINICS” you received from us.
What is the healthcare code I need to log in?
Have you downloaded the Ivy clinics app? Then use our care code: “IVYCLINICS”.
How can I switch treatments in the Ivy clinics app?
You may have previously downloaded the app for another treatment program. Should you undergo a second treatment with us, you can also use the app for this course. It is possible to add a new treatment and switch treatments.
Follow the step-by-step plan below to add or switch treatments:
Open the Ivy clinics app
- From the home screen, click on the “User” icon (bottom right of the menu bar)
- Click on the cogwheel (top right)
- Click on “My data”
- Then click “Add a treatment” and select the new treatment in the chat
How do I turn my push notifications on and/or off?
Ivy clinics uses push notifications so you will be notified when we want to alert you to something. For example, a reminder to take a certain action, answer a questionnaire or track your recovery with advice for your situation.
We recommend turning on push notifications so you don’t forget anything. Want to know where to change the push notification settings in the app? Then follow the steps below:
- Open the app and click on the person icon at the bottom right of the home screen
- Go to “Notifications.
- Here you can turn push notifications on and off by tapping the round button
Settings on iPhone
- Go to the “Settings screen” of your phone
- Click on “Messaging”
- Can you adjust the messaging/push notifications settings yourself
Settings on Android
- Go to “Settings” and select “Apps”
- Click on Ivy clinics
- Scroll down and click on “Notifications”
- Click the switch to turn off notifications
I did not enter the correct date of birth, can I change it?
Yes, it is possible to change your date of birth in the app. You can do this by following these steps:
- Click on the person icon in the lower right corner.
- Open “My profile”
- Here you can change the entered date of birth
I want to use the app for a second treatment. Is that possible?
It is possible to use the app for a second treatment. This is what you can do in the following cases:
How do I change my appointment dates?
- Click on the person icon at the bottom right
- Go to “My profile” to see an overview of your appointment dates
- Select “Change” to the appointment you wish to modify and choose the appropriate date
How do I add a treatment?
- Click on the person icon at the bottom right
- Go to “My profile” to see an overview of your appointment dates
- Click on “Add a treatment”
- You can select a new treatment via the chat
How do I add a treatment to a new healthcare provider?
To switch caregivers, you must first log out of the app via settings
- Click on the person icon in the lower right corner.
- Click on the “Logout” icon in the upper right corner
- Log back into Ivy clinics and enter the new care code.
Yes, it is possible to change in your date of birth in the app. You can do this by following the following steps:
- Click on the person icon in the lower right corner.
- Open “My profile”
- Here you can change the entered date of birth
How do I change my appointment dates?
- Click on the person icon at the bottom right
- Go to “My profile” to see an overview of your appointment dates
- Select “Change” to the appointment you wish to modify and choose the appropriate date
Does the information in the app disappear when I mark the page as read?
This feature allows you to keep track of which information you have read and which you have not yet read. If you mark the page as read, it is still possible to read back the information on this page at any time.
If you do not mark the page as read, the page will remain in the Today view as a reminder.
Who can see my patient records?
Ivy clinics staff is responsible for what personal data is processed and for what purposes. However, your consent is always required for the processing of data about your health.
I want to send a message through the app to my practitioner at Ivy clinics, where do I find this?
Clicking on the round purple button with the message icon opens the message module. Here you can type a message. Once you have sent it, you will receive a response from your healthcare provider within one business day on average.
What should I do with medical questions?
Always contact Ivy clinics with medical questions. We can best advise you in your specific case and based on your patient information.
Who do I contact when I have technical problems using the app?
Annoyed that you are having problems. Please send an email to support@ivyclinics.nl
Is your question not listed?
No problem! Ask your question via Whatsapp. We will be happy to help you further.
